ck 9's commitment to responsible gaming
Entertainment should be a source of enjoyment — not stress. ck 9 believes that playing in a healthy and controlled way is the real enjoyment. On this page you will find tools to keep yourself safe, warning signs to watch for, and ways to get support when needed.
To open an account at ck 9 and take part in any type of betting or casino activity, a user must be at least 21 years old. Creating or using an account by minors is strictly prohibited. We make no compromise on age verification.
ck 9 is an entertainment platform — playing here means having fun, not proving yourself. We want every user to understand that there is no guarantee of winning anywhere, and that neither betting nor casino games are a reliable source of income. This is entirely an entertainment activity.
Our Terms and Conditions clearly state that users must make decisions to participate in betting and casino games consciously and voluntarily. Playing under financial obligation or with borrowed money should be avoided.
Responsible gaming means more than following limits — it means seeing gaming as a small part of life, not your whole life. Stay connected with family, friends, and professional advice. ck 9 wants to be by your side at all times — not just for entertainment, but in moments of need too.
Under our Privacy Policy, your personal information and account activity are kept secure. To keep yourself protected, never share your account password with anyone and do not share your login details.
Tools to keep yourself safe
ck 9 helps you stay in control of your gaming. Use the tools below and contact our support team whenever needed.
Deposit Limit
Set a maximum daily, weekly, or monthly deposit limit so you do not go beyond your budget.
Session Timer
Decide in advance how long you will play in one sitting. Take a break after the set time and keep a clear head.
Temporary Account Suspension
Need a break for a few days? Request to temporarily close your account for a set period of time.
Self-Exclusion
If you want to stay away from gaming for a long time, apply for a long-term or permanent self-exclusion.
Betting History Review
View your betting activity from the past week or month and become aware of your own habits.
Contact Support Team
Reach our support team anytime via 24/7 live chat or email — you can communicate in Bengali.
Request to set limits
Set a deposit limit
Set your preferred limit and send it to our support team. Our team is active 24/7 — contact us via live chat or email and ask for the limit to be applied.
After filling out this form, contact our support team via live chat or email — they will apply it promptly.
Warning signs of problem gambling
If you notice any of the signs below in yourself, stop and seek support.
Behavioural signs
- Repeatedly playing to chase losses after losing
- Betting more money than your budget allows
- Unable to stop playing or not wanting to stop
- Taking out loans or borrowing money to play
- Hiding your gaming from family or friends
Mental and financial signs
- Feeling restless or angry when you cannot play
- Giving less importance to work, studies, or family than to gaming
- Gaming affecting your sleep, eating, or health
- Running out of money before the end of the month
- Continuing to play even after winning, unable to stop
Where to get support
You do not have to face this alone. Whether it is someone you know or professional support — help is always close by.
ck 9 Live Chat Support
24 hours a day, 7 days a week — speak directly with our support team in Bengali or English. Request self-exclusion or limit setting.
Family and trusted friends
Open up about the problem to a close family member or a trusted friend. Getting emotional support can be the first step.
Professional counsellor
Talk to a mental health professional or counsellor. Gambling addiction is a mental health issue — it is treatable.
More details on responsible gaming
The difference between entertainment and a problem
The best way to enjoy playing at ck 9 is to treat it as entertainment — just as watching a film or enjoying a cricket match is entertainment. When gaming starts causing financial problems or mental stress, it is time to recognise that it is no longer healthy entertainment.
The most effective protection against problem betting or gambling is awareness. Review your gaming habits regularly. More answers to questions on responsible gaming can be found in our FAQ section.
How to set a budget
Decide in advance how much you can spend on entertainment each week or month. Make sure that losing that amount will have no impact on your daily life. Never put money set aside for rent, food, or medical needs into betting.
- Only play with surplus money — not the portion meant for essential expenses.
- Do not place bigger bets trying to "win back" losses.
- After winning, withdraw some of the money rather than putting it all back into bets.
- Take breaks instead of playing for long stretches at a time.
What is Self-Exclusion and how to use it
Self-exclusion means requesting on your own to be restricted from using your account. It is a courageous decision, not a weakness. If you contact ck 9's support team via live chat or email, they will restrict your account for a set period of time (such as one week, one month, or longer). Deposits and betting are not possible while self-exclusion is active.
Protection for minors
Participation at ck 9 is completely prohibited for anyone under 21 years of age. If there are children or teenagers in your home, make sure they cannot access your account. Keep your password secure and never bet in front of minors.
If a minor close to you becomes familiar with gambling, discuss it within the family promptly and seek professional advice.
Support by email
In addition to live chat, you can write to ck 9's support email address at any time. Our team responds in both Bengali and English. Email us about self-exclusion, deposit limits, or any account-related matter: