ck 9 Terms and Conditions

Preamble

ck 9 is an online gaming and betting platform. By accessing this platform, creating an account, or using any of its services, you are considered to have agreed to all the terms and conditions described below. It is not possible to use any ck 9 service without accepting these terms.

This document is written in English and shall be considered the final and authoritative version. These terms and conditions apply to all matters relating to ck 9.

To learn more about us, read our introduction and platform mission, where ck 9's operations and values are discussed in detail.

General Provisions

These terms and conditions serve as a legal agreement between ck 9 and each registered or unregistered user. This agreement takes effect automatically upon accessing the platform.

1.1 Scope of Application

These terms apply to all services provided through ck 9's website, mobile application, and other digital channels. Casino games, sports betting, live casino, fishing games, and all other services are covered under these terms.

1.2 Language and Interpretation

In the event of any ambiguity or conflicting interpretation of these terms, ck 9's decision shall be considered final. If any part of these terms is found to be legally unenforceable, the remaining terms shall remain fully in effect.

1.3 Additional Terms

Separate terms may apply to specific games, bonuses, or promotions. In such cases, those specific terms must be read alongside these general terms. In the event of a conflict, the specific terms shall take precedence.

Account Registration and Management

A valid account is required to use all services on ck 9. Accurate and truthful information must be provided to complete the registration process.

2.1 Registration Requirements

• Each user may create only one account. Creating multiple accounts is strictly prohibited.
• The name, mobile number, and other details provided at registration must be accurate and verifiable.
• An account may only be used by the person who registered it. Transferring an account to a third party is strictly prohibited.
• The user is solely responsible for keeping their password and login details completely confidential.
• If a breach of account security is suspected, ck 9 support must be notified immediately.

2.2 Identity Verification

ck 9 reserves the right to verify a user's identity at any time. Before a withdrawal or a large transaction, submission of identity documents, bank details, or other records may be requested. Certain features may be suspended until verification is complete.

2.3 Updating Account Information

If any personal details change after registration (mobile number, email, etc.), they must be updated immediately through ck 9 support. The user is responsible for any issues arising from outdated information.

Age Verification and Responsible Gaming

The minimum age to participate on ck 9 is 21 years. No person under the age of 21 may use this platform.

3.1 Age Limit

By registering, the user confirms that they are 21 years of age or older. ck 9 may request proof of age at any time. If registration is completed using false information, the account will be permanently closed and the balance may be forfeited.

3.2 Responsible Gaming Commitment

ck 9 believes that online gaming is a form of entertainment and should never be seen as a solution to financial problems. ck 9 advises users to make use of deposit limits, session time controls, and self-exclusion features in line with the Responsible Gaming Policy.

If gaming is causing problems in your personal or family life, you should seek professional help immediately. ck 9 is committed to raising awareness on this matter.

Deposit and Withdraw

All financial transactions on ck 9 are fully secure and protected by SSL encryption. All payments are processed through Bangladesh's established mobile banking methods.

4.1 Deposit Terms

• bKash, Nagad, Rocket, and Upay can be used for deposits.
• Minimum deposit: ৳300 (per method).
• The mobile banking number used for a deposit must match the name registered on the account.
• Deposits from third-party mobile banking accounts are strictly prohibited.
• Deposits are usually credited instantly. If there is a delay due to technical reasons, please contact support.

4.2 Withdrawal Terms

• bKash, Nagad, Rocket, and Upay can be used for withdrawals.
• Minimum withdrawal: ৳800.
• Withdrawals generally take between 15 minutes and 2 hours to complete.
• All bonus wagering requirements must be met before submitting a withdrawal request.
• It is recommended that the payment method used for withdrawal matches the method used for deposit.

4.3 Transaction Verification

ck 9 reserves the right to investigate any suspicious transaction. During an investigation, a specific transaction or account may be temporarily suspended.

Bonuses and Promotions

All bonuses and promotions on ck 9 have their own terms. Accepting a bonus is considered acceptance of the specific terms of that bonus.

5.1 Welcome Bonus

New members will receive a 100% bonus on their first deposit, up to a maximum of ৳5,000. The wagering requirement for this bonus is 15 times the bonus amount before a withdrawal can be made. For example: a ৳1,000 deposit receiving a ৳1,000 bonus gives a total balance of ৳2,000, and ৳1,000 × 15 = ৳15,000 in bets must be completed before withdrawing.

5.2 General Rules for Other Promotions

• Each promotion must be claimed within the specified period.
• Bonus funds cannot be withdrawn directly — only winnings earned from bonus funds become withdrawable after the specified wagering requirements are met.
• Claiming the same promotion from multiple accounts is strictly prohibited.
• ck 9 reserves the right to change, suspend, or cancel any promotion.
• If bonus abuse is suspected, the account will be subject to investigation.

5.3 Bonus Cancellation

A user may cancel any bonus at any time, but in doing so all winnings earned from that bonus will also be cancelled. After a bonus is cancelled, only the original deposit amount remains withdrawable.

Betting and Gaming Rules

All betting and gaming activities on ck 9 are governed by specific rules. It is each user's responsibility to know and follow these rules.

6.1 Bet Validity

For a bet to be valid, the user's account must have sufficient balance and a confirmation must be received from the system. Incomplete bets due to network issues will be considered void.

6.2 Game Results

All game results on ck 9 are determined by Random Number Generator (RNG) technology. Manipulation of casino or betting results is entirely impossible. If a technical error occurs in a game result, ck 9 may void that round and refund the bet amount.

6.3 Special Sports Betting Rules

• Odds in live betting may change at any moment. If odds change after a bet is confirmed, the odds at the time of confirmation will apply.
• If a match or event does not take place or is abandoned, the related bet is voided and the stake is returned.
• ck 9's decision is final in any dispute regarding betting results.

6.4 Multiple Bets (Multi Bet)

Multiple selections can be combined into a multi bet. If all selections win, the payout will be at the combined odds. If even one selection loses, the entire bet stake is lost.

Prohibited Activities

The following activities are strictly prohibited to ensure the proper operation of ck 9's services:

• Operating multiple accounts by the same person or group.
• Creating artificial bet patterns or abusing bonuses with the intent of obtaining bonus funds.
• Exploiting any technical error or vulnerability in the platform.
• Using automated software, bots, or scripts to place bets or play games.
• Using funds obtained from illegal sources on the platform.
• Defrauding, threatening, or harassing other users.
• Contacting other users while impersonating ck 9 staff.
• Attempting to hack or gain unauthorized access to the platform's infrastructure.

Involvement in any of the above prohibited activities will result in immediate account closure, the balance may be forfeited, and legal action may be taken if necessary.

Account Suspension and Closure

8.1 ck 9's Rights

ck 9 may temporarily or permanently close any account in the following circumstances:

• Violation of any clause of these terms and conditions.
• If false information provided during registration is proven.
• If evidence of suspicious or fraudulent activity is found.
• If the age requirement is not met.
• If the account remains inactive for an extended period.

8.2 User Rights

A user may request to close their account at any time. Before closing the account, all bonus conditions must be fulfilled and any valid balance must be withdrawn. In the case of voluntary account closure, any valid balance will generally be returned.

8.3 Inactive Accounts

If a user does not log in for an extended period, the account may be marked as inactive. To recover an inactive account, please contact support.

Limitation of Liability

ck 9 is committed to providing the highest quality service, however there are limitations of liability in certain situations.

9.1 Technical Issues

ck 9 is not liable for service disruptions caused by loss of internet connection, server problems, or other technical reasons. However, claims regarding bets affected by technical errors may be submitted through support.

9.2 Third-Party Services

ck 9 is not directly liable for issues caused by payment gateways or game providers (such as Pragmatic Play, JILI, PG Soft). However, ck 9 will assist in resolving such issues.

9.3 User Decisions

Decisions to bet or play games on the platform are the user's own. The user bears responsibility for any financial losses. ck 9 does not guarantee any specific outcome.

Privacy and Data Protection

ck 9 gives the highest priority to the security and privacy of users' personal information. For details on how data is collected, stored, and used, please read ck 9's Privacy Policy, where all aspects of data protection are explained in full.

10.1 Purpose of Data Collection

• For account verification and management.
• For payment processing and security.
• For managing customer service.
• For preventing fraud and unauthorized activity.
• For enforcing responsible gaming policies.

10.2 Data Disclosure

Except where required by law, ck 9 does not sell or transfer users' personal information to third parties. Only the minimum information necessary for payment processing is shared with the relevant service providers.

Dispute Resolution

Any dispute between ck 9 and a user will be resolved as amicably as possible.

11.1 First Step

For any complaint or dispute, first contact ck 9 through 24/7 live chat or email support. The support team provides service in both Bengali and English. Most issues can be resolved directly through support.

11.2 Formal Complaint

If a resolution cannot be reached through general support, a formal complaint may be submitted. After a complaint is submitted, ck 9 will respond in writing within a set timeframe.

11.3 Final Decision

ck 9's decision is final on matters relating to betting results, game management, and bonus awards. However, for any dispute involving financial transactions, the user may submit an appeal with all relevant evidence.

Amendments to Terms

ck 9 reserves the right to partially or fully amend these terms and conditions at any time.

12.1 Notice of Changes

For significant changes, ck 9 will notify users via the platform or by email. Continued use of the platform after updated terms are published will be considered acceptance of the new terms.

12.2 Latest Version

The latest effective version of the terms and conditions will always be published on this page. Older versions are no longer applicable. Users are advised to visit this page regularly.

12.3 Contact

If you have any questions about these terms and conditions, please contact the ck 9 support team. For general queries, visit our Frequently Asked Questions (FAQ) section, where answers to many questions about ck 9 can be found.