ck 9 Privacy Policy

Last Updated: 1 January 2025

This Privacy Policy applies to the ck 9 platform. When you use our website, create an account or use our services, you agree to the terms of this policy. We take your privacy seriously and are committed to protecting your information.

1 Scope and Purpose of This Policy

ck 9 believes in maintaining a transparent relationship with its users. This policy describes what information we collect, why we collect it, how we store it and what your rights are. It applies to both registered members and any visitors to our platform.

This Privacy Policy applies alongside our Terms and Conditions. In the event of any conflict, the Terms and Conditions will take precedence.

2 Information We Collect

2.1 Information Provided at Registration

We collect the information you provide when creating an account, which includes:

• Full name
• Email address
• Mobile number
• Date of birth (for age verification — only members aged 21 and above may open an account)
• Password (stored in encrypted form)

2.2 Identity Verification Information

Identity verification may be required to access certain services on our platform. As part of this process, you may be asked to submit a photo of your national ID card or passport, along with proof of address. This information is used solely to confirm your identity.

2.3 Financial Transaction Information

Transaction details are recorded during deposits and withdrawals. Records of transactions made through our supported payment methods — bKash, Nagad, Rocket and Upay — are stored in our system. We never store full account or PIN details for any payment method.

2.4 Automatically Collected Information

When you use our website, certain information is collected automatically:

• IP address and device information
• Browser type and version
• Time of access and details of pages visited
• Data collected through cookies and similar tracking technologies

3 How We Use Your Information

We use the information we collect for the following purposes:

• To create and manage your account
• To process transactions and confirm deposits and withdrawals
• To maintain platform security and prevent fraud
• To verify that users are 21 or older and to enforce our responsible gaming policy
• To provide customer support — via live chat and email
• To inform you about applicable promotional offers and bonuses
• To analyse and improve the quality of our services
• To meet legal or regulatory obligations

4 Cookie Policy

Cookies are small text files that our website stores on your device. They help keep the site functioning correctly, remember your preferences and improve the user experience.

4.1 Types of Cookies

• Essential cookies: Required for login sessions and security; these cannot be disabled.
• Functional cookies: Save your language and preference settings.
• Analytics cookies: Used to understand how our site is being used.

4.2 Cookie Controls

You can disable non-essential cookies by changing your browser settings. However, this may limit some functionality of the site.

5 Data Storage and Security

ck 9 applies industry-standard technical and administrative measures to protect your information. SSL encryption is active on our servers and access to data is restricted to authorised personnel only.

Your account password is stored using one-way encryption, meaning no member of our staff can view your password directly. We regularly review our systems to ensure data security.

However, no data transmission over the internet is entirely risk-free. We provide as much protection as possible, but users are also responsible for keeping their login details confidential.

6 Data Sharing Policy

We do not sell your personal information to third parties. However, information may be shared in the following circumstances:

6.1 Service Provider Partners

Trusted third parties are engaged to handle payment processing, game services and technical infrastructure. These partners are given only the information necessary to complete the service and may not use it for any other purpose.

6.2 Legal Requirements

If we receive a legal process, court order or valid request from a relevant authority, we are obliged to provide the required information. In such cases, we will only provide the information that has been specifically requested.

6.3 Organisational Changes

In the event of a business merger or transfer of ownership, user data may pass to the new managing authority. If such a change occurs, we will notify users in advance.

7 Data Retention Period

We retain your information for as long as your account is active and as long as is necessary to provide our services. After an account is closed, certain information may be retained for a defined period for legal, financial or dispute resolution purposes.

Financial transaction records are generally kept for an extended period in line with legal obligations. Information that is no longer needed is deleted after the applicable retention period ends.

8 Your Rights

As a ck 9 user, you have the following rights:

• Right to access: You may request to see what information we hold about you.
• Right to correction: You may ask us to correct any inaccurate or incomplete information.
• Right to deletion: You may request that we delete information we are not legally required to retain.
• Right to restrict processing: In certain circumstances, you may ask us to limit how your information is used.
• Right to opt out of marketing: You may unsubscribe from promotional emails or messages at any time.

To exercise any of these rights, please contact us directly. Our support team is available 24 hours a day, seven days a week in both Bengali and English via live chat and email.

9 Protection of Minors

ck 9's services are for persons aged 21 or older only. We do not knowingly collect information from minors. If we become aware that a minor's information has entered our system, it will be deleted immediately and the associated account will be closed.

Responsible gaming is very important to us. We encourage all members to read our Responsible Gaming Guidelines.

10 External Links

Our site may occasionally reference third-party sources or services. These external sources have their own privacy policies and ck 9 is not responsible for them. It is advisable to read the policy of any other site before visiting it.

11 Policy Changes

This Privacy Policy may be updated from time to time due to business changes or legal requirements. If any significant changes are made, we will clearly announce them on the website. Visiting this page regularly will keep you up to date.

If you continue to use our services after a policy update, you will be considered to have accepted the new policy.

12 Contact

If you have any questions or concerns about this Privacy Policy, please contact us. To learn more about us, visit our About Us page.

Email contact: [email protected]

Our support team is available seven days a week, 24 hours a day in both Bengali and English. You can also visit our FAQ section for answers to common questions.